Better Business Bureau (BBB) advises consumers to use caution when doing business with US Automotive Protection Services LLC, an extended vehicle service contract company located in O’Fallon, Missouri. Consumers allege the company uses misleading and high-pressure sales tactics, fails to cancel contracts in a timely manner or provide refunds, and provides poor customer service.

Consumers have posted more than 125 complaints and more than 100 customer reviews, most of which are negative, since February 2018 about US Automotive Protection Services LLC. The business has an “F” rating, the lowest on BBB’s scale.

The company often solicits consumers through postcard mailers. Consumers tell BBB they believe the mailers are misleading. Consumers say the mailers convey a sense of urgency because their service contract may be expiring and they need to act immediately by calling the company. After the call is made, consumer say, hard-sell attempts are made to sell a vehicle service contract to the consumer.

“BBB has warned consumers about the marketing tactics used by this industry for more than a decade, yet some companies have done little to change how they do business,” said Michelle L. Corey, BBB St. Louis president and CEO. “If a consumer is seeking coverage for their vehicle, they need to do their research to find a policy that fits their needs.”

About BBB

BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. BBB services to consumers are free. BBB provides objective advice, BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.

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